For Your Residents, What Is Best Service? © – by Ernest F. Oriente, The Coach

“Best” service, especially in the property management industry, can be deceiving because the needs and expectations of your residents are changing and evolving rapidly.  In addition, your residents are comparing your apartment communities to both your competition and to best service with every company, product or service they experience.  By reading this article, you will

Three Important Steps for Building Property Management Compensation Plans © – by Ernest F. Oriente, The Coach

During the course of your professional career as a property management executive, building new compensation plans will be one of the most important projects you ever undertake.  In fact, this project has the potential to be an explosive issue for your team of SuperStars and must be designed with great care.  The information in this…