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Question One: We have a tenant that has a medical marijuana license to smoke marijuana. We had all of our tenants sign a “Smoke Free Addendum” that allows smoking outside of their units only. This tenant is smoking inside his unit and we are getting complaints from other residents. How should I handle this? Answer…

Can employee reviews really be positive and profitable?  You bet!  Follow the steps in this article and the changes in your property management company will be felt immediately!  How you and your company handle each employee review is a

Single family home prices have not collapsed because the banks, the guys who had to dump all those foreclosed homes, sold them in bulk to investors like American Homes 4 Rent (bought 20,000 homes or Blackstone Group who

Show Up Early Many of the landlord tips I suggest are really common sense, but yet they aren’t done by landlords. This one regards meeting tenants for potential viewings. When you have a tenant viewing booked, do you show up just moments before the tenants do? Or worse yet – after they do? Showing up…

“Tenants are using new technology to pay their rent more than ever before” When it comes to the payment the rent, tenants now have several options to pay their rent. Whether they choose to pay with cash, electronically, or by paper check, the most important thing

[AOA’s Note:  As you are reading this, the government shutdown has probably come and gone, but the truth expressed is still valid!] Civil disobedience could be a dangerous thing.  In fact, it might

A leading marketing research firm exclusively serving the multifamily industry, J Turner Research, recently announced a ranking of the top 10 apartment resident complaint

How do you, as a property manager, respond when a potential applicant asks you for information about the racial, ethnic, religious or family composition of an available unit, neighborhood or

Hello everybody.  My discussion this month addresses the issue of whether a residential landlord can hold weekend Open Houses on property occupied by an existing tenant. When a renter gives

While searching unique perspectives on move-ins and move-outs in the property management world, I kept attempting to resort to a metaphor.  Then I came across the origin of the word metaphor itself, which