Privacy Policy

Effective Date: December 23, 2025

Apartment Owners Association of California, Inc. (“AOA,” “we,” “our,” or “us”) respects and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • User preferences and account settings

1.2 Usage and Communication Information

We may collect information related to your use of our services, including:

  • Website interactions
  • SMS message content
  • Delivery and read receipts
  • Communications with AOA staff
  • Interaction with promotions, events, or services

2. How We Use Your Information

2.1 Service Provision

We use the information we collect to:

  • Provide, operate, and improve our services
  • Process memberships, event registrations, and orders
  • Send and receive SMS messages
  • Provide customer support

2.2 Communication

Unless you opt out, we may contact you via email, phone, or SMS regarding:

  • Service updates
  • Membership or event information
  • Specials, promotions, or new services
  • Changes to this Privacy Policy

You may opt out of promotional communications at any time.

3. Information Sharing

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers solely to perform services on our behalf, such as:

  • SMS delivery platforms
  • Payment processors
  • Shipping carriers
  • Analytics providers

These providers are contractually required to safeguard your information and use it only for authorized purposes.

3.2 Legal Compliance

We may disclose your information if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests or legal processes
  • Enforce our policies
  • Protect the rights, safety, or property of AOA, our members, or others

4. Your Access and Control Over Information

You may, at any time, by contacting us:

  • Request access to the personal data we have about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Express concerns about how your data is used

We will respond within a reasonable timeframe.

5. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies help us:

  • Recognize repeat visitors
  • Save preferences
  • Analyze site usage

Cookies do not link to personally identifiable information. Some third-party partners (such as advertisers or analytics providers) may also use cookies, over which AOA has no control.

You may disable cookies through your browser settings.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

  • Sensitive data (such as payment information) is encrypted using Secure Socket Layer (SSL) technology
  • Access to personal information is limited to authorized employees
  • Servers and systems are maintained in secure environments

While no system can be guaranteed 100% secure, we take appropriate steps to protect your data both online and offline.

7. SMS Privacy

We respect the confidentiality of your SMS communications:

  • We do not sell SMS content or personally identifiable information
  • SMS data is used solely to provide and support our services
  • You may opt out of SMS messages at any time by following the instructions in the message

8. Children’s Privacy

AOA services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will promptly remove it.

9. Notification of Changes

We may update this Privacy Policy periodically. Material changes will be communicated via:

  • Website notice
  • Email notification
  • Other reasonable means

Your continued use of our services constitutes acceptance of any updated policy.

10. Contact Us

If you have questions, concerns, or believe we are not complying with this Privacy Policy, please contact us:

Apartment Owners Association of California, Inc.
Email: [email protected]
Email: [email protected]
Phone: (800) 827-4262
Phone: (818) 988-9200

 

Security Policy

Your payment and personal information are always protected. AOA uses industry-standard Secure Socket Layer (SSL) encryption to safeguard sensitive information, including credit card data, names, and addresses, during transmission over the internet.

Refund Policy

AOA offers a money-back guarantee within your first year of membership if you are not satisfied with our services.

Prepaid Classes:

  • A minimum of 48 hours’ notice is required to receive a full refund

To request a refund, please contact our main office at (800) 827-4262.

Shipping / Delivery Policy

Orders typically ship within two (2) business days of purchase. We select the most cost-efficient shipping carrier available.

Shipping carriers may include:

  • U.S. Postal Service (USPS)
  • UPS