Seven Steps to Increase Resident Retention By – Lori Hammond
Many property management reports focus on occupancy. Every week, how many move-ins will you have? What do you have as preleases? The number of lease renewals is equally important.
Four Tips for Leveraging Property Maintenance to Improve Resident Retention – By Jen Piccotti
In the 2012 SatisFacts Research-published ebook, Getting Inside the Head of the Online Renter, it was revealed that the highest ranking factor for an apartment resident’s lease renewal decision was “Quality of Maintenance Service Provided.”