Seven Steps to Increase Resident Retention By – Lori Hammond
Many property management reports focus on occupancy. Every week, how many move-ins will you have? What do you have as preleases? The number of lease renewals is equally important.
Many property management reports focus on occupancy. Every week, how many move-ins will you have? What do you have as preleases? The number of lease renewals is equally important.
In the 2012 SatisFacts Research-published ebook, Getting Inside the Head of the Online Renter, it was revealed that the highest ranking factor for an apartment resident’s lease renewal decision was “Quality of Maintenance Service Provided.”